Skip to content
Horanos

Help centre

Technical support

Pick the channel that suits you. Clients with projects under warranty are answered first.

Want to see all your past requests? My requests

Lost your previous request link? Recover it with your email

Thinking of buying? Common questions before you buy

Delivered projects carry a six-month warranty covering bug fixes and technical support. After it ends, annual maintenance packages are available at reduced rates.

FAQ

Questions we get a lot

Not seeing your question? Message us on WhatsApp and we will answer directly.

How does a custom website project work?

You reach out by form or any channel, we go through your needs in detail, then we send a written quote with a clear scope. Work starts once you approve it.

How long does a project take?

Between 2 and 12 weeks depending on complexity. You get weekly updates and a staging build to follow progress as it happens.

What support comes after delivery?

Six months of free warranty covering bug fixes and technical support. After that, annual maintenance packages are available at reduced rates.

What do hosting plans cost?

Plan pricing lives on our dedicated hosting platform. Message us and we will point you to the plan that fits your project.

Are courses online or in person?

Both: recorded online at your own pace, live online with an instructor, or in-person training at your offices.

Do you fully support Arabic?

Yes — complete RTL support, responsive design, and original Arabic copy that is written, not machine translated.

Do you offer SEO?

Baseline SEO is included in every project. Advanced monthly packages are available if you want continuous work on rankings.

Still no answer?

Message us directly and we will get back to you as soon as we can.

Start a project